Error Message when trying to add user

[tssivakumar]

Hello Sir / Madam,

When I try to add a user I get the following error message. Can you please help?

Cheers,

Sivakumar
********************
HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: String index out of range: -1
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:207)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:240)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:187)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:809)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:200)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:146)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:209)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:144)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2358)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:118)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:116)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:152)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Thread.java:595)


root cause

java.lang.StringIndexOutOfBoundsException: String index out of range: -1
at java.lang.String.substring(String.java:1768)
at org.apache.jsp.manage_users_jsp._jspService(manage_users_jsp.java:125)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:92)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:809)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:162)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:240)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:187)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:809)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:200)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:146)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:209)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:144)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2358)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:118)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:116)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:152)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Thread.java:595)



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Apache Tomcat/4.1.31

[admin]

Hi Sivakumar,
are you still having same issue ?
If that is the case please send me by email the log file you can find in the following path:
C:\eSoftEasy_PRD_2.0_TRPACK\tomcat-4.1.31\webapps\esf\temp\df.log

My email is contactus@e-softeasy.com

Kindest Regards.